Cancellation & Refund Policy

Last Updated: 15 Aug 2026

At Melbourne Cab Service, we value your time and trust. We understand that travel plans can change, so we have designed a clear and straightforward cancellation and refund policy to help make your booking experience as smooth and hassle-free as possible.

Cancellation Policy

Cancellations Made 24 Hours In Advance

1. Cancellations made at least 24 hours before the scheduled pick-up time are eligible for a full refund.
2. We encourage customers to cancel as early as possible if their travel plans change. This allows us to manage vehicle availability and accommodate other passengers.

Cancellations Within 24 Hours

1. Cancellations made within 24 hours of the scheduled pick-up time may be subject to a nominal cancellation fee, depending on the type of service booked.
2. Any applicable cancellation fee will depend on the booking and service arrangements.

Late Cancellations & No-Shows

1. Cancellations made shortly before the scheduled pick-up time, as well as no-shows, may not be eligible for a refund.
2. A booking may be considered a no-show when the passenger does not attend the agreed pick-up location and cannot be reached using the contact details provided at the time of booking.
3. Where possible, customers should contact us as soon as they know they will be unable to travel.

How To Cancel Your Booking

1. For a cancellation to be recognised, it must be communicated through one of our official booking or customer service channels.
2. Please provide your booking details when requesting a cancellation so that we can locate the booking and process your request efficiently.
3. Cancellations communicated through unofficial channels may not be considered valid.

Refund Policy

Refund Eligibility

1. Where a cancellation is eligible for a refund, the applicable refund will be processed after the cancellation has been confirmed by our team.
2. For cancellations made at least 24 hours before the scheduled ride, a full refund will generally be provided in accordance with this policy.
3. For cancellations made within 24 hours, any refund will depend on the applicable cancellation conditions and service type.

Refund Processing Time

1. Approved refunds are generally processed within 5–7 business days after cancellation confirmation.
2. Once processed by Melbourne Cab Service Booking, the time required for the refund to appear in your account may vary depending on your bank, card issuer or payment provider.

Original Payment Method

1. Refunds will generally be credited to the original payment method used when making the booking.
2. Customers should ensure that their payment details remain valid where applicable to allow the refund to be processed successfully.

Special Circumstances

1. We understand that circumstances outside a customer’s control can sometimes affect travel plans.
2. Situations such as significant weather conditions, service disruptions, unexpected operational circumstances or other unforeseen events may be considered on a case-by-case basis.
3. Where appropriate, Melbourne Cab Service Booking may provide additional consideration regarding cancellation or refund requests.
4. Customers affected by such circumstances should contact our customer support team as soon as possible.

Refunds Where We Cannot Provide The Service

1. If Melbourne Cab Service Booking is unable to provide a booked service, we will communicate with the customer and consider the appropriate refund or alternative arrangement based on the circumstances of the booking.
2. Nothing in this policy is intended to exclude or limit any rights or remedies available to consumers under applicable Australian law.

Australian Consumer Law

1. Our cancellation and refund policy operates alongside the Australian Consumer Law (ACL).
2. Australian consumer guarantees apply automatically to eligible services and cannot be removed by a business’s cancellation or refund policy. Where a service has a problem covered by the consumer guarantees, customers may have rights to an appropriate remedy, which can include cancellation, a refund or compensation depending on the circumstances.
3. Nothing in this policy is intended to exclude, restrict or modify any consumer rights that cannot legally be excluded under Australian law.

Need Help With A Cancellation Or Refund?

If you have questions about a cancellation, refund or booking, our customer support team is here to help.

Please contact us through our official channels and provide your booking details so that we can review your request.

Melbourne Cab Service
Phone: 0414 409 276
Email: contact@melbcabservice.com.au

Address: Melbourne, VIC, Austrailia

We aim to handle cancellation and refund requests fairly, clearly and as efficiently as possible.