Privacy Policy

Last Updated: 15 Aug 2026

At Melbourne Cab Service, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make a booking, contact us or use our taxi and passenger transport services in Melbourne.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.

1. Personal Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your name
• Phone number
• Email address
• Pick-up and drop-off locations
• Booking date and time
• Flight or travel details where relevant to an airport transfer
• Payment and transaction information
• Information about your service preferences or requirements
• Feedback, enquiries and complaints
• Information you provide when communicating with our customer support team

We only seek to collect information that is reasonably necessary for our business functions and the services we provide.

2. How We Collect Your Information

We may collect personal information directly from you when you:

• Make a taxi booking
• Submit an enquiry through our website
• Contact us by phone, email or other communication channels
• Request an airport or other transfer service
• Make a payment
• Provide feedback or submit a complaint
• Interact with our website or online booking systems

We may also receive information from third-party booking, payment or technology providers where this is necessary to provide or manage your requested service.

3. How We Use Your Information

We may collect, hold, use and disclose your personal information for purposes including:

• Processing and managing taxi bookings
• Providing taxi, airport transfer and other transport services
• Confirming and updating your booking
• Contacting you about your journey
• Responding to enquiries and customer support requests
• Processing payments and refunds
• Managing cancellations and booking changes
• Handling feedback and complaints
• Improving our services and customer experience
• Maintaining the security of our website and systems
• Detecting and preventing fraud, misuse or other unlawful activity
• Meeting our legal and regulatory obligations

We will generally use your personal information for the purpose for which it was collected or for a related purpose that you would reasonably expect.

4. Booking & Location Information

When you book a taxi, we may need to collect information about your pick-up location, destination and travel requirements.

This information allows us to coordinate your journey and provide the requested transport service.

Where an airport transfer is booked, we may also collect flight information so that we can manage the booking and respond to relevant changes where our service arrangements allow.

5. Payment Information

Where you make a payment online or through another electronic payment method, your payment may be processed through a third-party payment provider.

We may receive information such as payment status, transaction details and other information necessary to confirm your payment.

Where payment information is processed directly by a third-party payment provider, that provider may handle your information in accordance with its own privacy policy and security practices.

6. Sharing Your Personal Information

We do not sell your personal information.

We may disclose relevant personal information to trusted third parties where reasonably necessary to provide our services or operate our business.

These parties may include:

• Drivers or service providers involved in fulfilling your booking
• Payment and financial service providers
• Booking and reservation platforms
• Website, hosting and technology providers
• Customer support providers
• Professional advisers where reasonably necessary
• Government agencies, regulators or law enforcement authorities where required or permitted by law

We aim to share only the information reasonably necessary for the relevant purpose.

7. Overseas Disclosure

Some third-party technology, payment, hosting or software providers we use may store or process information outside Australia.

Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable privacy obligations.

The countries in which overseas recipients may be located can vary depending on the service providers used by Melbourne Cab Service.

If you require further information about a particular overseas disclosure, please contact us using the details provided below.

8. Cookies & Website Analytics

Our website may use cookies and similar technologies to help provide a better browsing experience and understand how visitors use our website.

Cookies may be used to:

• Remember website preferences
• Improve website functionality
• Understand website traffic and usage
• Measure the effectiveness of our online services
• Support website security

We may also use analytics or similar technologies provided by third parties.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of our website function.

9. Marketing Communications

Where permitted by law, we may use your contact information to send information about our services, offers or updates that may be relevant to you.

Where applicable, you can choose to stop receiving marketing communications by using the unsubscribe option provided in the communication or by contacting us directly.

We will not sell your personal information to third parties for their own marketing purposes.

10. Protecting Your Information

Melbourne Cab Service takes reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the nature of the information and the systems involved, security measures may include access controls, secure systems, authentication processes and other appropriate safeguards.

However, no website, online service or electronic method of data transmission can be guaranteed to be completely secure.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving enquiries or complaints and meeting legal or regulatory obligations.

When personal information is no longer required and there is no legal reason to retain it, we will take reasonable steps to securely destroy or de-identify it.

12. Accessing Your Personal Information

You may request access to personal information that Melbourne Cab Service holds about you, subject to applicable legal requirements and exceptions.

If you would like to access your information, please contact us using the details at the end of this policy.

We will take reasonable steps to respond to your request within the applicable timeframe.

13. Correcting Your Personal Information

We aim to keep the personal information we hold accurate, complete and up to date.

If you believe that information we hold about you is incorrect, incomplete or outdated, you can contact us and request that it be corrected.

We will take reasonable steps to review and correct information where appropriate.

14. Privacy Complaints

If you believe that Melbourne Cab Service has not handled your personal information appropriately or may have breached applicable privacy obligations, we encourage you to contact us first so that we can investigate your concern.

Please provide as much relevant information as possible, including the nature of your concern and any relevant booking or communication details.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may have the option of contacting the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.

15. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

These websites operate independently from Melbourne Cab Service and may have their own privacy policies.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

16. Children’s Privacy

Our services are intended to be arranged by adults or individuals who are legally able to make bookings.

We do not knowingly collect personal information from children for purposes unrelated to providing our transport services.

Where personal information relating to a child is required for a booking, it should generally be provided by a parent, guardian or responsible adult where appropriate.

17. Your Choices

Where practical and permitted by law, you may choose how you interact with us and what information you provide.

However, certain personal information may be necessary to process and fulfil a booking. If you do not provide information that is reasonably required for a service, we may not be able to provide that service or respond fully to your request.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, information-handling practices, technology or applicable privacy requirements.

Any updates will be published on this page with a revised Last Updated date.

We encourage you to review this policy periodically to understand how we handle personal information.

19. Contact Us

If you have any questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us:

Melbourne Cab Service
Phone: 0414 409 276
Email: contact@melbcabservice.com.au

Address: Melbourne, VIC, Austrailia

We are committed to handling your personal information openly, responsibly and with care.