Terms & Conditions

Last Updated: 15 Aug 2026

Welcome to Melbourne Cab Service. These Terms & Conditions apply to the use of our taxi booking and passenger transport services in Melbourne.

By making a booking or using our services, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.

1. Bookings

• All taxi bookings are subject to vehicle and driver availability.
• Customers are responsible for providing accurate booking information, including the pick-up location, destination, date, time and contact details.
• A booking is considered confirmed once confirmation has been provided through our official booking channel.
• We may contact customers using the details provided during the booking process if clarification or additional information is required.
• Customers should ensure they are available at the nominated pick-up location at the scheduled time.

2. Booking Changes

Customers may request changes to their booking by contacting Melbourne Cab Service through our official booking channels.

Changes to the pick-up location, destination, travel time, vehicle requirements or other booking details are subject to availability and may affect the applicable fare.

We recommend requesting changes as early as possible to help us accommodate your requirements.

3. Cancellation

Our Cancellation & Refund Policy applies to cancellations made by customers.

Cancellations made at least 24 hours before the scheduled ride are generally eligible for a full refund.

Cancellations made within 24 hours may be subject to a nominal cancellation fee depending on the service type. Late cancellations and no-shows may not be eligible for a refund.

For complete information, please refer to our Cancellation & Refund Policy.

4. Fares & Payments

Taxi fares are calculated according to the applicable fare structure and may depend on factors including distance, travel time, waiting time, service type and other applicable charges.

Payment may be made through the payment methods made available by Melbourne Cab Service, which may include:

• Cash
• Credit or debit card
• Online payment methods
• Other available payment options

Where an estimated fare is provided before a journey, it is intended as a guide unless specifically confirmed as a fixed fare.

The final fare may vary depending on the actual journey and applicable charges.

5. Pick-Up & Waiting

Passengers should be ready at the agreed pick-up location at the scheduled time.

Pick-up and waiting times may be affected by traffic, road conditions, airport procedures, building access, events and other circumstances.

Where a passenger is unavailable at the pick-up location, the booking may be treated as a no-show in accordance with our Cancellation & Refund Policy.

6. Travel Times & Delays

Melbourne Cab Service aims to provide reliable and timely transportation. However, journey and arrival times are estimates and cannot always be guaranteed.

Traffic congestion, roadworks, accidents, weather conditions, road closures, public events, airport conditions and other circumstances may cause delays.

Customers travelling to airports, appointments or other time-sensitive destinations should allow sufficient additional travel time.

7. Passenger Responsibilities

Passengers are expected to:

• Follow reasonable safety instructions provided by the driver.
• Remain seated and use available seat belts where required.
• Treat drivers and other passengers respectfully.
• Avoid behaviour that could create a safety risk.
• Provide accurate information when making a booking.
• Take reasonable care of their personal belongings.

Passengers must comply with applicable laws and reasonable safety requirements while using our services.

8. Prohibited Behaviour

Melbourne Cab Service may refuse or discontinue a journey where reasonably necessary due to safety, legal or operational concerns.

Unacceptable behaviour may include:

• Threatening, abusive or violent behaviour.
• Deliberately damaging or misusing a vehicle.
• Behaviour that creates a safety risk for the driver or other passengers.
• Illegal activities within or in connection with our services.
• Smoking or other prohibited activities where not permitted by law or applicable vehicle requirements.

Where damage is caused deliberately or through unreasonable behaviour, the customer may be responsible for costs to the extent permitted by law.

9. Children & Passenger Safety

Parents, guardians and accompanying adults are responsible for ensuring that children travelling with them are appropriately supervised and comply with applicable Australian passenger safety requirements.

Where a specific child restraint or other special requirement is needed, customers should advise us when making their booking so that availability can be considered.

10. Accessibility & Special Requirements

Melbourne Cab Service aims to provide accessible and inclusive transportation services where available.

Customers requiring wheelchair-accessible vehicles, assistance with mobility or other special arrangements should advise us when booking.

Specific vehicle types or accessibility features are subject to availability.

11. Personal Belongings & Lost Property

Passengers are responsible for their personal belongings while travelling.

If you leave an item in a Melbourne Cab Service vehicle, please contact us as soon as possible with details of your journey and the missing item.

We will make reasonable efforts to assist in locating and returning lost property where possible. However, recovery of lost items cannot be guaranteed.

12. Service Availability

We aim to provide taxi services throughout our advertised Melbourne service areas. However, availability may vary according to location, time, demand, vehicle availability and operational circumstances.

We reserve the right to decline a booking where we are unable to reasonably provide the requested service.

13. Airport Transfers

For airport transfers, customers are responsible for providing accurate flight and passenger information where required.

Customers should allow sufficient time for airport check-in, security, baggage collection, traffic and other airport-related requirements.

Flight delays or changes should be communicated to Melbourne Cab Service as soon as possible so that we can determine whether the booking can be adjusted, subject to availability.

14. Website & Online Services

Information published on the Melbourne Cab Service website is provided for general information.

We make reasonable efforts to keep information accurate and current, but service availability, fares, operating information and other details may change.

Online booking services may occasionally be unavailable due to maintenance, technical problems, internet connectivity or circumstances outside our reasonable control.

15. Third-Party Services

Our website or booking process may include links to or integrations with third-party websites, payment providers, mapping services or other platforms.

Third-party services operate independently and may have their own terms, conditions and privacy policies.

Melbourne Cab Service is not responsible for matters arising solely from the operation or availability of third-party services outside our reasonable control.

16. Limitation Of Liability

Melbourne Cab Service takes reasonable steps to provide safe and reliable passenger transport services.

However, circumstances such as traffic, road conditions, weather, accidents, road closures, emergencies and other events outside our reasonable control may affect the provision of a service.

To the extent permitted by law, Melbourne Cab Service will not be responsible for loss or damage resulting solely from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights, guarantees or remedies that cannot legally be excluded under Australian law.

17. Australian Consumer Law

Nothing in these Terms & Conditions affects any rights or guarantees available to consumers under the Australian Consumer Law (ACL) or other applicable Australian legislation.

Where consumer guarantees apply to our services, those guarantees cannot be excluded, restricted or modified by these Terms & Conditions.

Where a service does not meet an applicable consumer guarantee, customers may have rights to an appropriate remedy depending on the nature and seriousness of the problem.

18. Complaints & Customer Support

We value customer feedback and aim to resolve service concerns fairly and promptly.

If you have a complaint regarding a booking, fare, driver, vehicle or journey, please contact us through our official customer service channels.

Please provide relevant booking details where possible so that we can investigate the matter.

19. Changes To These Terms

Melbourne Cab Service may update these Terms & Conditions from time to time to reflect changes to our services, booking processes, business practices or applicable legal requirements.

The latest version will be published on this website, together with the relevant update date.

20. Governing Law

These Terms & Conditions are governed by the laws applicable in Victoria, Australia.

Any matters concerning the use of our services will be subject to applicable Victorian and Australian laws.

21. Contact Us

If you have any questions about these Terms & Conditions or our taxi services, please contact us:

Melbourne Cab Service
Phone: 0414 409 276
Email: contact@melbcabservice.com.au

Address: Melbourne, VIC, Austrailia

By booking or using our services, you acknowledge that you have read and understood these Terms & Conditions.